Terms Of Service

OVERVIEW

Welcome to XUANCOZY (“we”, “us”, “our”). XUANCOZY operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a curated shopping experience.

Our Services are powered by Shopify.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not access or use our Services.

SECTION 1 - COMPANY INFORMATION

This website is operated by:

Business Name: Yiwu Xuanzhi E-commerce Firm
Brand Name: XUANCOZY
Unified Social Credit Code: 92330782MA2ABB8C9H
Address: Unit 5, Building 75, Duyuan Village, Houzhai Street, Yiwu City, Jinhua, Zhejiang Province, China
Contact Email: duyuantim@gamil.com
Phone: +86 18257827062

SECTION 2 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are of legal age in your jurisdiction or have permission from a legal guardian.

You are responsible for ensuring that all information you provide is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account and all activities under your account.

SECTION 3 - PRODUCTS

We strive to display product information as accurately as possible. However, we do not guarantee that product colors, textures, or appearance will be exactly the same as shown on your device.

We reserve the right to modify or discontinue products at any time without notice.

SECTION 4 - ORDERS

All orders placed through our website are offers to purchase.

We reserve the right to accept or reject any order at our discretion.

An order is only confirmed once payment is successfully processed.

We may cancel or modify orders if necessary and will notify you via the contact information provided.

SECTION 5 - PRICING & PAYMENT

Prices may change without prior notice.

The final price is the one displayed at checkout.

You are responsible for providing accurate payment information and ensuring authorization for all transactions.

SECTION 6 - SHIPPING

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by logistics carriers, customs, or force majeure events.

Once the goods are handed over to the carrier, responsibility transfers to the customer.

SECTION 7 - RETURNS & REFUNDS

Due to hygiene reasons, socks and similar personal items are non-returnable and non-exchangeable.

However, if you receive a product with a quality issue (such as damage, defect, or incorrect item), please contact us immediately.

After verification, we may offer:

Partial refund
Full refund
Replacement (reshipment)

We reserve the right to determine the appropriate resolution based on the specific case.

SECTION 8 - NON-ELIGIBLE CASES

The following are not considered quality issues:

Incorrect size selection
Change of mind or personal preference
Minor loose threads or acceptable color variations

SECTION 9 - INTELLECTUAL PROPERTY

All content on this website, including images, text, designs, and branding, is owned by or licensed to XUANCOZY and may not be used without permission.

SECTION 10 - THIRD-PARTY SERVICES

We may provide access to third-party tools or links. We are not responsible for their content, accuracy, or availability.

SECTION 11 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, XUANCOZY shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.